Terms of Service

This English translation is provided for convenience. In the event of any discrepancy, the Japanese version shall prevail.

These Terms of Service (the “Terms”) set out the conditions for using the website, booking system, online consultations, medical consultations, home-visit care, document issuance, payment, and other related services (the “Services”) provided by Otonoha Maternity Clinic (the “Clinic”).

Article 1 (Application)

1. These Terms apply to everyone who uses the Services.
2. Matters set out on the Clinic’s website, fee schedules, consent forms, booking screens, and individual notices form part of these Terms.

Article 2 (Content of the Services)

1. The specific content of the Services is determined separately by the Clinic.
2. The Clinic may change, add to, suspend, or terminate all or part of the Services as required for medical safety, legal compliance, or operational needs.

Article 3 (Applications for Use)

1. Applicants shall apply using the method prescribed by the Clinic.
2. The Clinic may decline an application in any of the following cases:
   (1) false statements, errors, or omissions in the application;
   (2) identity cannot be verified;
   (3) online consultation or a home visit is judged medically inappropriate;
   (4) the situation is highly urgent;
   (5) past violations of these Terms; or
   (6) the Clinic otherwise judges the application inappropriate.

Article 4 (Formation of Bookings)

1. A booking is formed upon notice of acceptance from the Clinic or display of a booking-completion screen.
2. Even after a booking is formed, the Clinic may request a change of date or cancellation where necessary for medical safety or operational reasons.

Article 5 (Fees and Payment)

1. Users shall pay the fees separately determined by the Clinic.
2. Payment may be made by credit card, online payment, bank transfer, or other methods prescribed by the Clinic.
3. Payment is due at the time of booking (advance payment). Any travel fees or additional prescription costs are charged separately after the visit to the credit card registered at the time of advance payment.

Article 6 (Cancellations and Refunds)

1. Cancellations, changes of date, and refunds are governed by the Clinic’s separately established Cancellation Policy.
2. Given the nature of medical care and consultations, no refunds are made after services have been provided, except where required by law or where the Clinic is at fault.
3. If no-shows or last-minute cancellations are repeated, the Clinic may decline future use of the Services.

Article 7 (Clinical Judgment)

1. Medical care, prescriptions, tests, referrals, and document preparation are carried out at the discretion and medical judgment of the doctor.
2. Users acknowledge in advance that requested services will not necessarily be provided.

Article 8 (Prohibited Conduct)

Users must not engage in any of the following:

1. Registering or providing false information
2. Impersonating another person
3. Causing nuisance, disadvantage, or damage to third parties
4. Infringing the intellectual property, portrait, privacy, or other rights of the Clinic or third parties
5. Recording, filming, photographing, streaming, or republishing consultations without permission
6. Unauthorized access to the Clinic’s systems or similar conduct
7. Abusive language, threats, harassment, or other conduct that harms the care environment
8. Conduct that violates laws or public order and morals

Article 9 (Suspension of Use by the Clinic)

If a user violates the preceding article or these Terms, or if the Clinic judges that it cannot properly provide the Services, the Clinic may suspend all or part of the user’s access to the Services without prior notice.

Article 10 (Intellectual Property)

All text, images, videos, materials, logos, trademarks, and other intellectual property relating to the Clinic’s website and the Services belong to the Clinic or their rightful owners.

Article 11 (Personal Information)

The Clinic handles users’ personal information appropriately in accordance with the Clinic’s Privacy Policy.

Article 12 (Disclaimer)

1. The Clinic is not liable, to the extent permitted by law, for damage caused by events beyond its responsibility, such as communication line or device failures, natural disasters, failures of external services, or interference by third parties.
2. The preceding paragraph does not apply where the Clinic has acted with intent or gross negligence.

Article 13 (Governing Law and Jurisdiction)

These Terms are governed by the laws of Japan. Any dispute arising in connection with the Services shall be subject to the exclusive jurisdiction, in the first instance, of the district court or summary court having jurisdiction over the location of the Clinic.

Supplementary provision
These Terms were established on April 24, 2026.