This English translation is provided for convenience. In the event of any discrepancy, the Japanese version shall prevail.
Our clinic operates entirely by appointment.
Because each booking involves reserving your time slot, preparing the doctor’s visit, and arranging transportation, cancellations and changes are handled as follows.
1. Cancellations and Rescheduling
If you wish to cancel or reschedule your appointment, please contact us as early as possible.
- Up to 5:00 pm two days before: free of charge
- Up to 5:00 pm the day before: 50% of the booking fee
- After 5:00 pm the day before, or on the day: 100% of the booking fee
2. No-Shows
Cancellations without any notice will be charged 100% of the booking fee.
We may also decline future bookings.
3. Late Starts
Our arrival time may shift slightly due to traffic conditions or preceding visits.
If the start of your session is delayed for reasons on your side, the session may be shortened depending on subsequent bookings.
If a significant delay makes the visit impossible to carry out, it may be treated as a same-day cancellation.
4. Sudden Illness or Urgent Medical Circumstances
Sudden changes in condition can occur during pregnancy. If any of the following apply, please put your safety first.
- Bleeding
- Abdominal pain or regular contractions
- Symptoms suggesting your water may have broken
- Fever
- Instructions from your primary doctor to seek care or rest
- Any other situation in which we judge a home ultrasound visit to be medically inappropriate
In these cases, no cancellation fee is charged and we will reschedule your visit.
If you have symptoms, however, please contact your primary obstetric provider first rather than our clinic.
5. When the Visit Cannot Be Carried Out
In the following situations, the visit may be cancelled or postponed for safety or operational reasons.
- Incorrect visit address or inability to reach you
- Inability to enter the building
- Insufficient space to provide care safely
- Situations in which pets, noise, or other conditions prevent the safe use of medical equipment
- Abusive language, intimidating behavior, or harassment
If the visit cannot take place for reasons on the patient’s side, it may be treated as a same-day cancellation.
6. Natural Disasters, Traffic Disruptions, and Cancellations by the Clinic
Visits may need to be cancelled or changed due to typhoons, snow, disasters, major transport disruptions, equipment trouble, or sudden illness of the doctor.
In such cases, no cancellation fee applies, and we will provide a full refund or reschedule your visit.
7. Refunds
Where payment has been made in advance, refunds are processed according to the payment method used. For cancellations at the patient’s convenience, the refund will be the amount paid minus the payment processing fee (3.6% of the transaction). Refund timing depends on the processing schedules of the payment and card companies. Any bank transfer fees associated with a refund may be borne by the patient.
8. Nature of This Service
Our home-visit fetal ultrasound is not a substitute for prenatal checkups.
It is intended for patients who continue regular prenatal checkups at their primary obstetric provider, and we will refer you to your provider when necessary.
Supplementary provision
This policy was established on April 24, 2026.