Privacy Policy

This English translation is provided for convenience. In the event of any discrepancy, the Japanese version shall prevail.

Otonoha Maternity Clinic (the “Clinic”) regards the proper protection of personal information of patients, users, consultees, business partners, and all others who provide us with personal information as an important responsibility, and establishes this Privacy Policy as follows.

1. Business Operator

• Name: Otonoha Maternity Clinic
• Administrator: Hideki Nagai
• Address: 2-6-16-201 Koyama, Shinagawa-ku, Tokyo, Japan
• Contact: [Phone] 03-6824-0580 / [Email] info@otonohaclinic.jp

2. Information We Collect

The Clinic may collect the following information:

1. Basic information such as name, date of birth, sex, address, phone number, and email address
2. Identity verification information and payment information
3. Medical information such as medical history, current conditions, allergy history, medications, pregnancy and delivery history, test results, images, and medical records
4. Booking history, consultation history, and inquiry details
5. Website browsing history, cookies, access logs, device information, and similar data
6. Other information necessary to provide the Clinic’s services

3. Purposes of Use

The Clinic uses collected personal information for the following purposes:

1. Providing medical care, medical consultations, health management, ongoing follow-up, and other medical services
2. Booking management, identity verification, communication, and emergency response
3. Accounting, billing, payment, and refund processing
4. Creating and storing medical records, test results, images, and other records
5. Prescriptions, pharmacy coordination, outsourced testing, and coordination with referral medical institutions
6. Responding to inquiries and complaints
7. Medical safety, infection control, system maintenance, and incident response
8. Reports, notifications, and audits required by law
9. Website and service improvement and usage analysis
10. Operations incidental or related to the above

4. How We Collect Personal Information

The Clinic collects personal information by lawful and appropriate means, through direct disclosure by the individual, medical questionnaires, booking forms, the website, online consultation systems, payment systems, telephone, email, and referring medical institutions.

5. Provision to Third Parties

The Clinic does not provide personal information to third parties without the individual’s consent, except in the following cases:

1. Where required by law
2. Where necessary to protect a person’s life, body, or property
3. Where particularly necessary to improve public health or promote the sound development of children
4. Where cooperation with national or local government bodies is required
5. Where coordination with pharmacies, testing companies, referral medical institutions, and similar parties is necessary for medical care, prescriptions, tests, or referrals

6. Outsourcing

The Clinic may entrust the handling of personal information to external contractors for booking systems, payment, cloud storage, system maintenance, delivery, testing, administrative work, and similar purposes. In such cases, the Clinic selects contractors appropriately and supervises them as necessary and appropriate.

7. Security Measures

The Clinic implements organizational, human, physical, and technical security measures to prevent the leakage, loss, or damage of personal data.
When using external cloud services, the Clinic takes necessary security measures in light of their nature and data storage locations.

8. Cookies and Similar Technologies

The Clinic’s website may use cookies, access analysis tools, and similar technologies to improve convenience, analyze traffic, and improve display.
Where such tools are used, the tool names and an outline of the information collected will be shown separately on the website.

9. Disclosure and Correction of Retained Personal Data

In accordance with the law, individuals may request notification of the purposes of use, disclosure, correction, addition, deletion, suspension of use, erasure, or suspension of third-party provision of their retained personal data.
For procedures, identity verification methods, and any fees, please contact the desk below.

10. Contact Desk

The contact desk for personal information handling, complaints, consultations, and disclosure requests is as follows:

• Desk: Personal Information Inquiries
• Phone: 03-6824-0580
• Email: info@otonohaclinic.jp
• Hours: Weekdays 9:00 am – 5:00 pm

11. Legal Compliance and Review

The Clinic complies with laws, guidelines, and other standards concerning the protection of personal information, and reviews and revises this Policy as appropriate.

12. Revisions

This Policy was established on April 24, 2026.
Any revisions will be announced on the Clinic’s website or by other appropriate means.